Privacy Policy
How We Collect Your Personal Data
Lezof Auto Services (“Lezof”) collects your personal data directly through various channels, including but not limited to:
- Website forms and online bookings
- Mobile applications and digital platforms
- Phone calls, WhatsApp, emails, or SMS communications
- Face-to-face interactions at our branches
- Service registrations, inspections, and job card creation
- Payment processing, invoicing, and transaction history
- Customer support interactions and feedback submissions
Additionally, Lezof may collect personal data from third parties such as:
- Referrals from existing customers
- Corporate partners or fleet service providers
- Insurance companies or service aggregators
- Event organizers or promotional campaigns
For further details on how we collect personal data, you may contact our Customer Support team.
How We Use “Cookies” and Other Tracking Technologies
Lezof uses cookies and similar technologies on its website and digital platforms to enhance user experience and service performance. By using our website, you consent to the use of cookies.
Our cookies may include:
- Locale Cookie: Stores language and country preferences to personalize content (Arabic / English).
- Session & Authentication Cookies: Maintain secure login and session continuity.
- Search & Booking Cookies: Improve search results, service recommendations, and booking flows.
- Analytics Cookies: Help us understand website usage to improve functionality and performance.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Legally Processing Your Personal Data
Lezof processes personal data based on one or more lawful bases in accordance with Saudi Arabia’s Personal Data Protection Law (PDPL).
PurposeLawful BasisVerify customer identity and assess risks (KYC, fraud prevention)Legal obligationsProcess service bookings, invoices, and paymentsLegal & contractual obligationsFulfill service contracts, warranties, claims, or roadside assistanceContractual obligationsProvide service updates, reminders, and notificationsLegitimate interestsRespond to customer inquiries and support requestsLegitimate interestsObtain feedback and improve service qualityLegitimate interestsIssue quotations, estimates, and service proposalsLegitimate interests
Types of Personal Data We Process
Lezof may process the following categories of personal data:
- Identity Data: Name, national ID / Iqama (where required)
- Contact Information: Phone number, email address, address
- Vehicle Information: Plate number, VIN, vehicle model, service history
- Financial Data: Payment details, invoices, transaction records
- Service Records: Job cards, inspection reports, warranties
Where required by law or contract, Lezof may process sensitive personal data, such as health-related information (e.g., insurance or accident-related cases) strictly in compliance with PDPL requirements.
Sharing and Transferring Personal Data
Lezof may share your personal data with trusted third parties when necessary, including:
- Payment gateways and financial institutions
- Insurance companies and fleet partners
- Technology and cloud service providers
- Government authorities where legally required
- Authorized service partners or subcontractors
Personal data may be transferred outside the Kingdom of Saudi Arabia only in accordance with Saudi PDPL and applicable regulations, ensuring adequate data protection safeguards are in place.
Security of Your Personal Data
Lezof implements appropriate technical, administrative, and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal data is strictly limited to authorized personnel on a need-to-know basis.
Retention Period of Personal Data
Lezof retains personal data only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Meet contractual, legal, and regulatory requirements
- Maintain service history and compliance records
Once the retention period expires, personal data will be securely deleted, destroyed, or anonymized to prevent recovery.
Your Rights Under Saudi PDPL
You have the right to request Lezof to:
- Access your personal data processed by us
- Correct or update inaccurate or incomplete data
- Delete your personal data when:
- The purpose of processing is no longer valid
- Data was processed unlawfully
- Legal obligations require deletion
- The data is inaccurate
- Restrict or block further processing of your data
- Object to direct marketing communications
- Object to automated decision-making or profiling affecting your rights
- Withdraw consent for specific processing activities
Lezof may reject requests where legally permitted and will notify you within 15 days with a clear explanation. If your request is incomplete, you will be notified within 10 days to provide additional information.
You also have the right to file a complaint with the Saudi Personal Data Protection Authority.
For security purposes, Lezof may request identity verification before processing any request.
Updates to This Privacy Policy
Lezof reserves the right to review and update this Privacy Policy from time to time. Any material changes will be communicated through our website or official communication channels, along with the updated policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:
Lezof Auto Services
Customer Support
📧 Email: info@lezof.com
📞 Phone: +966 9200 22114
